If you have any further questions on our Returns Policy below please contact us on 01329 800812 or email our customer services team on
How long after I purchase my item, am I allowed to return?
You have the right to cancel the contract for internet or telephone-based sales at any time up to 10 working days after receipt of delivery of the goods by notifying us by email. If you cancel the contract and the goods have already been dispatched, you must return them to us in saleable condition in the original packaging, at your own expense.
Made to order and special finish products will not be accepted for return.
How do I return my item(s) to Mr&Mrs Bathrooms Online?
To return an item to Bathrooms By You, please contact the relevant support channels here:
Telephone: 01329 800812
Please provide your order number and the item(s) details of which you wish to return. Please also state your reason.
How long does it take?
On receipt of the goods, we will refund the cost of the goods to the original payment method. It usually takes 1-2 working days for us to receive the goods. Refunds will not be made for goods that show signs of attempted installation, whether or not in original packaging. If the goods have not yet been despatched, we will cancel your order and refund the cost of the goods to the original payment method immediately
Items returned for repair must then be returned to the manufacturer and thus times may vary. If a replacement is not with you within 28 days, we will offer a full refund.
Have you Installed or fitted items?
Items delivered must be checked for damages and/or aesthetic imperfections you have 24 hours to get in contact with Mr&Mrs Bathrooms Online, if the item is damaged when arrived. Installed items are deemed to be ‘accepted’ and are non-returnable.
Should I contact you or the manufacturer?
When something goes wrong it can be frustrating. Mr&Mrs Bathrooms Online are here to help and guide you through the returns procedure. We work closely with many manufacturers to ensure our customers are provided with a swift and smooth return procedure.
On some occasions it might save you time and money to handle the return directly with the manufacturer. We will advise you of this option when appropriate.
Our suppliers brochures - if you require any specific products, contact us and we will advise you on the brochures you need.
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